FAQs

Questions ?

Products

What materials are used to make your swimwear?

We use high quality recycled Italian fabrics to make our eco-responsible swimwear. These fabrics are soft, comfortable and durable.

How can I find the right size for my swimsuit?

We offer inclusive sizes from XS to XL. You can also consult our size guide to find the size that suits you best.

How do I maintain my bikini?

To take care of your jersey and keep it as long as possible, we recommend that you:

· Rinse your swimsuit with fresh, cold water as soon as possible after wearing it.
· Dry it flat in the shade.
· Do not machine wash, iron or bleach. Hand wash cold only with very mild soap.
· Cream, suntan oils or chlorine can damage and discolor swimwear, so we advise you to limit exposure to these products. Also beware of rough surfaces that could damage it.

Delivery and Returns

When will I receive my package?

This year, we have established a partnership with a French logistician to offer you the best possible service.

Packages are shipped Monday to Friday, please note that we prepare your order within 2 working days.

Time limit

France :
Colissimo at home: 2 to 4 working days


DOM TOM :
Colissimo at home: 5 to 12 working days


EU:
Colissimo at home: 5 to 12 working days


International :
Standard: 5 to 15 working days
DHL express: 3 to 7 working days


Returns


This year, we are so sure that our swimsuits fit perfectly, that we have decided to offer you returns & exchanges of your items for free!

You have 14 days from the date of receipt of your package to return your item to us. The jersey must be returned in the same condition you received it, (clean, unused and well packaged) otherwise we cannot guarantee an exchange or refund.


* Please note: The stocks of our Girls on the road collection are very limited, we may not be able to replace your pieces because they are no longer available.

If you have any questions: contact@sunaia.fr or @sunaiaswim on Instagram.

Do you offer express delivery for urgent orders?

Yes, we offer express delivery for urgent orders. Delivery costs depend on the destination and the weight of the order. You can select the express delivery option during checkout.

Do you offer free shipping on swimwear orders?

Yes, we offer free delivery for all orders in metropolitan France from 120€ of purchase. Shipping costs for international orders depend on the destination and the weight of the order.

How do I track my package?

Following your order, you will receive an e-mail confirming the shipment. On this email you can find your tracking number. It is possible to track your order on the La Poste website.

Can I return a swimsuit if I am not satisfied?

Yes, we offer returns for unworn, unwashed swimwear within 14 days of receipt of order.

How do I return a swimsuit?

To make a swimwear return, please contact us by email at the address listed on our website. We will provide you with detailed instructions on how to return your order. Once we have received your return, we will refund or exchange your order depending on available stock.

What if the item I want to change is out of stock?

We can refund you or replace your article by offering you another model, or another color provided that the model you want is available.

Payments and Order

What payment methods are accepted for swimwear orders?

We accept payment by credit card (Visa, Mastercard, American Express).

Can I change my order after placing it?

Yes, if you email us before your order is dispatched we can make changes provided the model you want is available.

Can I place a swimsuit order for a delivery address different from my billing address?

Yes, you can place a swimsuit order for a delivery address different from your billing address. During checkout, you can select a different shipping address and we will ship your order to that address.

How can I contact your customer service if I have questions about my swimsuit order?

You can contact us by email at contact@sunaia.com if you have any questions about your swimsuit order. We will do our best to respond to your request as soon as possible.

Sunaïa

What materials do you use to manufacture your ethical and responsible swimwear?

We use sustainable and eco-friendly materials such as recycled nylon and recycled polyester to manufacture our swimwear.

How does your ethical and responsible swimwear brand contribute to protecting the environment?

Our ethical and responsible swimwear brand contributes to the protection of the environment by using sustainable and ecological materials in the manufacture of our products, reducing our carbon footprint and encouraging our customers to adopt sustainable consumption practices.

Why do you manufacture your swimwear in Portugal?

We manufacture our swimwear in Portugal because the country has a skilled workforce and modern production facilities. Additionally, Portugal is known for its high standards in labor rights and environmental protection.

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